Frontier call center representatives have a terrible dilemma. They have the dual role of answering customer billing questions and selling new product to existing customers with every contact.
With this knowledge as a consumer start each interaction expecting some type of offer and be prepared to answer clearly. Always scrutinize the following months billing statement after an interaction to monitor for unrequested products which may have been added by an ethically challenged and company motivated representative. An example of these products is called "Feature Pack" which bills for $2.99, it is a conglomerate of lesser used calling features which are programmed by the phone company. It's value is best met if you use 3 way calling, call forwarding, anonymous call rejection, or selective call rejection. If you only want caller ID and call waiting then cancel the "feature pack" and save your money.
If the representative gives you conflicting information hang up and talk to a different representative. If your caller ID or call waiting do not work after you have the "feature pack" removed it is because the representative turned off all features. Simply call and request the desired calling features be restored.
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